The Billing Division of the Department of Public Utilities manages all water and sewer accounts. Please call if you have any questions or concerns.
Payment Options
Billing Information
Service Disconnection due to non-payment
[1770KB] Billing District Map
[2MB] Download a sample bill.
[148KB] View Back of Bill
Rates and Fees
[86KB] Water Rates *Effective July 1, 2023
[95KB] Sewer Rates *Effective July 1, 2023
Payment Options
Customers may make payments using the following methods:
[83KB] Apply for: Automatic Withdrawal (Form)
[98KB] Apply for: Automatic Withdrawal (Form in Spanish)
[66KB] Cancel: Automatic Withdrawal Cancellation (Form)
[61KB] Cancel: Automatic Withdrawal Cancellation (Form in Spanish)
Enjoy the convenience and flexibility of credit card payments for your utility bills. In cooperation with the City of Harrisonburg Treasurer's Office, Official Payments Corporation offers individuals and businesses the opportunity to pay by telephone or directly over the Internet.
This service is safe, reliable, and in accordance with all state and federal government regulations. In order to process your payment, Official Payments Corporation, the credit card service provider, charges a convenience fee of $2.25.
Call the toll-free number 1-800-272-9829
Visit the City's online payment site.
You will be asked to enter the following information: Account Number, Email Address, and Pin Number
The system will:
- Tell you the total of your payment, including the appropriate fee.
- Obtain approval of the charge.
- Issue an on-screen confirmation number and a printable receipt. Confirmation is emailed to users who request it. The charge will also appear on your credit card statement showing the payment amount on one line and the convenience fee amount on a separate line.
City of Harrisonburg
City Treasurer
P.O. Box 1007
Harrisonburg, VA 22803-1004
Customers may bring payment and return stub to any of these locations. (All payments are applied to your account the following business day.)
| Location | Address | Business Hours |
| Department of Public Utilities |
2155 Beery Rd Harrisonburg, VA 22801 |
8:30am-4:00pm Monday-Friday |
| Treasurer's Office, City Hall |
409 S. Main St Harrisonburg, VA 22801 |
8:00am-5:00pm Monday-Friday |
| City Hall Drop Box (south side of building near handicapped parking spaces) |
409 S. Main St Harrisonburg, VA 22801 |
24 Hours Monday-Sunday |
Customers connected to the City water and sewer lines will be billed each month for water and sewage based on their water consumption. Each month water meters are read, bills are sent and payments are due based on the following schedule:
| District | Account Numbers Starting With | Payment Due Date |
| 1 | 00, 02, 03, 04, 05, 07, 08, 09, 10, 11, 12, 13, 15, 16, 17, 18, 19, 20, 44, 45, 46, 48, 49, 50, 60, 61, 62, 63, 64 | 9th |
| 2 | 22, 23, 24, 25, 26, 28, 29, 30, 31, 32, 38, 39, 40, 41, 42, 43, 52, 53, 54, 55, 56, 57 | 22nd |
Service Disconnection due to non-payment
Customers could be disconnected from the service if payments are not made. Notification of delinquent status and the date the service is scheduled for disconnection will appear on the monthly billing statement. If the service is disconnected for nonpayment, the customer must pay all delinquent bills plus a reconnection charge to restore the service. The customer should avoid making payments late in the working day. (Consider department work loads to avoid an overnight without water.) Please recognize that personal checks will not be accepted for the payment of delinquent accounts.
The Public Utilities Department does not want to disconnect anyone from water and sewer services. If you anticipate a problem making your payments, or have questions about your billing, please call 540-434-9959 and a customer service representative will be able to assist you.
