Frequently Asked Questions - Harrisonburg-Rockingham Emergency Communications Center

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If you have a medical emergency, please call 911.  If the rescue squad need assistance getting to you they will notify the Public Works Department.


To commend or compliment the performance an HRECC employee, notify the Operations Team Managers by calling 540-432-6058 or by emailing:

Operations Team Managers
Chad Siever -
Michael Sherman -


When a commendation is received, a memorandum will be completed by the Operations Team Manager and forwarded through the organizational structure to the director.

Letters of commendation from citizens are posted for all employees to view and become a part of the employee's personnel file.



It is the policy of the HRECC to investigate all allegations and complaints of misconduct against any member of the staff.  A complaint can be made in writing, in person, or by telephone.  Complaints can be made by emailing Chad Siever, and Michael Sherman,, by calling 540-432-6058, or at the HRECC office located on the 5th Floor of the Public Safety Building at 101 N. Main St., Harrisonburg, VA 22802.

A complaint report is completed by the supervisor receiving the complaint based on the information provided.  A copy of the form is provided to the complainant unless the complainant wished to remain anonymous.

Complaints of misconduct concerning employees will be assigned to the employee's direct supervisor.

The Operations Team Manager will be responsible for investigation of complaints involving criminal activity, complaints against supervisory personnel, and complaints of severe infractions.  Complainants shall receive follow up notification from a member of the HRECC once the investigation of the complaint is complete.

Public Safety Building